Privacy Policy

Effective Date: February 1st, 2025

Crooked Bend is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.crooked-bend.com, place an order, or communicate with us via SMS/text messaging.

By using our website or opting into our text messaging program, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

a. Personal Information

We collect personal information you voluntarily provide when you:

• Place an order

• Sign up for our newsletter

• Contact us

• Opt in to SMS messaging

This may include:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely through third-party payment processors)

b. Non-Personal Information

We automatically collect limited information about your interactions with our website, including:

• IP address

• Browser type

• Device information

• Pages visited and time spent on the site

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2. How We Use Your Information

We use collected information to:

• Process and fulfill orders

• Provide customer support

• Improve website functionality and user experience

• Send SMS/text messages (if opted in)

• Comply with legal obligations

We do not transfer consumer data to any external organizations under any circumstances, including for business operations, even with your consent.

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3. Text Messaging Terms (SMS Program)

By opting in to receive text messages from Crooked Bend, you agree to the following terms:

Opt-In Method:
To sign up for text messages from Crooked Bend, text JOIN to 1(737)366-3756.

Message Content:
You will receive customer care support messages, including answers to product questions, assistance with placing new orders, and other conversational messaging via SMS. 

Message Frequency:
Message frequency varies.

Message and Data Rates:
Message and data rates may apply, depending on your mobile carrier plan.

Opt-Out Instructions:
To unsubscribe, reply STOP or CANCEL at any time.

Help Instructions:
Text HELP for help, or contact us at contact@crooked-bend.com or 1(737)366-3756.

Consent:
By texting JOIN, you consent to receive recurring text messages from Crooked Bend. You do not need to make a purchase to opt in.

Full details can be found on our Text Message Opt-In page.

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4. Sharing Your Information

We do not sell, rent, or share your personal information for marketing purposes.

We may share information only as needed to operate our business:

• With trusted service providers, such as payment processors and shipping carriers

• If required by law or legal process

• To protect our rights or enforce our policies

SMS Consent and Data Handling

• Your mobile number and opt-in data will not be shared with third parties for marketing.

• We will not transfer consumer data to external organizations for unrelated purposes.

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5. Cookies & Tracking Technologies

We use cookies to enhance user experience, personalize content, and analyze website traffic. You can disable cookies in your browser settings.

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6. Data Security

We implement appropriate security measures to protect your personal information. However, no system is 100% secure. You are encouraged to take precautions when sharing personal data online.

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7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information

• Opt out of marketing communications

• Adjust your cookie and tracking preferences

You may unsubscribe from emails via the “Unsubscribe” link at the bottom of our messages, and from text messages by replying STOP.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

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10. Contact Us

If you have any questions about this Privacy Policy or our practices, contact us at:

Email: contact@crooked-bend.com
Phone/Text: 1(737)366-3756
Website: www.crooked-bend.com